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Legal

Privacy Policy

Effective Date: February 23, 2026

Shine & Bond Jewelry LLC (“Shine & Bond,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at shineandbond.com, use our services, or interact with us.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Submit our contact form (name, email address, phone number, and message)
  • Subscribe to our email newsletter (email address)
  • Make a purchase through our Shopify store (name, email, shipping address, payment information — processed by Shopify)
  • Book a permanent jewelry appointment or private event

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser information (type, operating system, screen resolution)
  • IP address and approximate geographic location
  • Pages visited, time spent, and navigation patterns
  • Referring website or search terms

This data is collected through Google Analytics (GA4) and is used in aggregate to improve our website experience.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you a one-time SMS confirmation when you submit our contact form with a phone number
  • Notify our team of new customer inquiries via SMS
  • Send marketing emails if you subscribe to our newsletter (you may unsubscribe at any time)
  • Process and fulfill orders placed through our Shopify store
  • Improve our website, products, and services
  • Comply with legal obligations

SMS & Text Messaging

When you provide your phone number in our contact form and click “Send Message,” you consent to receive a one-time confirmation text message from Shine & Bond. This is a transactional message only — we do not send recurring marketing text messages.

  • Frequency: One (1) message per contact form submission
  • Message & data rates may apply depending on your mobile carrier
  • Opt-out: Since messages are one-time only, no opt-out is necessary. If you do not wish to receive a text confirmation, simply leave the phone number field blank
  • Help: For questions about our text messaging, email us at info@shineandbond.com or call 844.572.2557

We will never sell, rent, or share your phone number with third parties for their marketing purposes.

Third-Party Services

We use the following third-party services to operate our business:

  • Shopify — E-commerce and payment processing
  • Google Analytics (GA4) — Website analytics
  • Klaviyo — Email marketing and customer relationship management
  • Web3Forms — Contact form email delivery
  • Twilio — SMS message delivery
  • Cloudflare — Website hosting and content delivery

Each of these services has its own privacy policy governing how they handle your data. We only share the minimum information necessary for each service to function.

Cookies

Our website uses cookies and similar technologies for analytics purposes (Google Analytics). These help us understand how visitors use our site so we can improve the experience. You can control cookies through your browser settings.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and CRM records are retained for up to three (3) years.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@shineandbond.com.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated effective date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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